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Are there limits to the number of chronic care plans I can create?
No, there aren't limits to chronic care plans you can create. We've listed the most common ones in the dashboard, such as diabetes, hypertension, and ulcer. However, if you need a customised care plan for your specific chronic illness, please send an ...
Can I customise my order before a refill?
Yes, you can. Your refills can be customised to your needs, so if you need extra personalisation, kindly speak with a Care Specialist. Your wellness is our top priority, and we're committed to providing you with the care you deserve.
What is a refill?
A refill is a tailored package with all the medications you got in your first order. It's curated specifically for you, so in most cases, there's no one else who has the same refill as you. This is because we take into account your preferences for ...
Can I cancel my refill?
Yes, you can. Simply log into your account, select the ord you'd like to cancel, and opt out of recurrent debit by toggling off the button you can see below.
Will I be notified when it's time to refill my medications?
Certainly! Starting from one week before your refill is due, you'll be notified via email, SMS and/or WhatsApp. You will also receive a notification within your dashboard where you can easily confirm your refill.
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How long does it take till I get my medications?
Orders within Lagos take between 1-2 working days to be delivered, while orders outside of Lagos, take between 3-5 days.
How much does delivery cost?
For our refill customers, delivery is FREE for recurring orders, while for a first-time customer, the delivery cost depends on your location.
How does Famasi work?
To ease our operations customer wise, Famasi was split in two. The Wellness part, for people who do not nurse any chronic illness and do not require prescription meds, but are willing to make that conscious and continuous decision to maintain proper ...
Is Famasi more expensive than retail pharmacies?
No, it is not. One of our goals is to make your medicines available at affordable rates. Because we are an online service. We do not have heavy overhead cost and can afford to charge you low rates for our services. We charge a Monthly service charge ...
How are my medications delivered?
Based on your preference and the type of medications you take, we sort your daily medications into packets by time of the day. The packets are easy to open and are printed with the time of the day the medications should be taken. Your medications can ...