Orders
Are there limits to the number of chronic care plans I can create?
No, there aren't limits to chronic care plans you can create. We've listed the most common ones in the dashboard, such as diabetes, hypertension, and ulcer. However, if you need a customised care plan for your specific chronic illness, please send an ...
Can I customise my order before a refill?
Yes, you can. Your refills can be customised to your needs, so if you need extra personalisation, kindly speak with a Care Specialist. Your wellness is our top priority, and we're committed to providing you with the care you deserve.
What is a refill?
A refill is a tailored package with all the medications you got in your first order. It's curated specifically for you, so in most cases, there's no one else who has the same refill as you. This is because we take into account your preferences for ...
Can I cancel my refill?
Yes, you can. Simply log into your account, select the ord you'd like to cancel, and opt out of recurrent debit by toggling off the button you can see below.
Will I be notified when it's time to refill my medications?
Certainly! Starting from one week before your refill is due, you'll be notified via email, SMS and/or WhatsApp. You will also receive a notification within your dashboard where you can easily confirm your refill.
Can I automate my order for monthly delivery?
Yes, we offer a convenient option for monthly delivery of your medications. Simply make your order recurring via your dashboard, set a duration, then opt in for automated debits. We'll deliver to your doorstep (or preferred location) the next month, ...
Can I get medications for someone else?
Yes, you can get medications delivered to your friend, family or loved ones. Simply update the personal details section appropriately when making your order, then provide the recipient's details in the delivery details section. We'll deliver directly ...
How do I get medications for my chronic health needs?
If you require medication for your chronic health needs, simply log in to your dashboard and select the condition you wish to manage. Next, place your order, and we will ensure that your medications are delivered to you promptly. However, as a refill ...
Can I pay on delivery?
We currently do not accept payment on delivery as a payment option. However, we do accept various forms of payment, including credit/debit cards, bank transfers, and online payment platforms for your convenience.
How often will my medications be delivered?
We follow a 28-day cycle for filling prescriptions because we understand that medication strength and doses may change. By refilling on a monthly basis, we can promptly accommodate any adjustments needed for your next order. This ensures you don't ...
How are my medications delivered?
At Famasi, we're committed to preserving the quality of your medications to ensure their efficacy when they get to you. To achieve this, we ensure that medications remain in their original packaging, such as blister packs or bottles, before being ...
Does Famasi deliver only branded medications?
No, we take into consideration your preferences and budget, and strive to offer you medications that meet your unique requirements. We usually recommend medications that will provide maximum benefits for your health while being affordable. However, ...
Can I speak to a healthcare professional if I have questions about my medications?
Certainly! As a valued customer, you have unlimited access to your care specialist, who is available to address any concerns or questions you may have about the medications you are taking. We understand that personalised attention and support are ...
Do you offer any discounts or promotions?
Our refill customers get to enjoy exclusive discounts of up to 10% on monthly orders and 20% on quarterly orders when they subscribe to a plan of their choice. Our community members also get to enjoy various promotions, including coupon codes, ...
Can you help me manage multiple medications at once?
Absolutely! We understand that managing multiple medications can be overwhelming and we're here to help reduce the burden. Please let us know about your medication regimen, including any preferences or concerns you have, and our care specialists will ...
How do you ensure the safety and quality of your medications?
At Famasi, our goal is to provide safe and effective medications that meet your unique needs. We strive to maintain the highest standards of quality and safety in all aspects of our services. Here are some ways we ensure this: Procurement from ...
Do you have an app I can download?
While we currently do not have a mobile app, we make use of a web app that makes it easy to order, track and refill your medications. Our mobile app is currently being developed and will be live as soon as possible. If you want to be the first to ...
Is Famasi an HMO or do you work with them?
Famasi is not an HMO, but rather a medication management service focused on simplifying the process of ordering, tracking, and refilling medications. We partner with HMOs to fulfil their enrollees' medication needs. This is in line with our goal of ...
Can I see a doctor close to me?
At Famasi, we don't just recommend anyone because our promise is to ensure you get access to convenient healthcare always. If you require a physical consultation with a doctor, our recommendation will be someone closest to you, so that you can ...
Does Famasi provide physical consultation services?
While we don't currently provide this service, we have established partnerships with trusted health providers who are licensed to offer consultation services. If you require a physical consultation with a healthcare professional, we can put you in ...
Can I get a prescription from Famasi?
At Famasi, we do not prescribe medications. However, we can connect you with our trusted health partners who are licensed to offer virtual consultations. Through these consultations, you can receive prescriptions that are tailored to your specific ...
Do I need a prescription for all orders?
While prescriptions are not required for all orders, we ask that you provide up-to-date prescriptions for controlled or prescription-only medications. This will help us ensure you receive safe and appropriate treatment, while also complying with ...
Do you share my information or medical history with anyone?
No, we prioritize the confidentiality of your information and do not disclose it to any third party. We ensure that information shared with us in confidence remains strictly confidential. However, in cases where you want us to keep your physician in ...
Is the packaging discreet?
Absolutely! Our packaging is designed to be completely discreet, ensuring that only you and the pharmacist responsible for packing your order are aware of its contents. To maintain privacy, we make use of mailer bags and boxes that are carefully ...
Should I be worried about privacy?
No, you have nothing to worry about. At Famasi, we prioritize the protection of your personal information and are committed to upholding strict regulatory standards and laws. Rest assured that we will not disclose your information to any external ...
What is a guest checkout?
A guest checkout allows you to complete your purchase without having to create an account or sign in. Instead of registering for an account, you can simply provide your shipping and payment information during the checkout process and proceed to make ...
Do I have to subscribe to a plan before I can use Famasi?
No. You don't have to. At Famasi, we understand the importance of easy and convenient access to medications. That's why we offer the flexibility to choose between a recurring plan or a quick order option, so you can get the medicines you need, ...
Do I need to create an account to view details about a package?
At Famasi, we believe in making it easy for you to access information about our plans. That's why we don't require you to create an account before you can view all the details about our plans. From the homepage, you can browse through all our plans ...
After signing up, what do I need to do?
After signing up, you get access to your dashboard, where you can order, track, or refill your medications. You can either go to your profile section in the top right corner to update your profile or place an order for your medication, where you'll ...
How do I sign up?
Go to www.famasi.africa, then click on the create your account button to start personalising your care.
Who can use Famasi?
We've built Famasi to cater to anyone and everyone, starting with you. Whether you're managing a chronic condition or not. But for clarity, we've categorised our users into three: Patients Payers Providers Patients These are individuals with ...
How does it work?
We've simplified our process to ensure you never worry about your medications. To place an order, simply request your medication by subscribing to a plan or using the quick order form on the homepage. After providing some information about yourself, ...
What is Famasi?
Famasi is a medication management service provider. We pay particular attention to patients with chronic health conditions to make sure they never run out of their medications. We also deliver a broad range of medications, vitamins, and ...
What's the catch?
There is no catch! Our operations are transparent and we will carry you along every step of the way. Our team is available to answer your queries 24/7. We only require that you pay a monthly subscription to cover operational and running costs. ...
Can Famasi deliver my medications discreetly?
Yes, we are able to deliver your medications in a discrete manner. Kindly pre-inform us when making your order and this will be sorted.
What if I need other things that are not on my prescription?
We can include vitamins, inhalers, and Over-the-counter medications in your order, as per your request. However, orders for your Prescription-only Medications (POMs) must come with an up-to-date prescription from your Doctor
Does Famasi deliver all medications?
No, please see below for medications we can’t deliver. – Schedule II medications are not dispensed by our pharmacy. narcotics such as oxycodone and non-narcotic medications like Aderall aren’t available and need to be filled through another pharmacy. ...
Does Famasi deliver only branded medications?
No, we pay attention to your preferences and your pocket-size and we are happy to provide you with your choice of medicines. Like most pharmacies, we substitute generic medications whenever possible to help ensure the lowest cost for you. If you ...
How often will my medications be delivered?
We fill prescription on a 30-day cycle, this is because we understand medications, strengths and doses may change. Filling monthly allows us to quickly accommodate any adjustments for your next order. That way, you don’t have to throw out medications ...
How are my medications delivered?
Based on your preference and the type of medications you take, we sort your daily medications into packets by time of the day. The packets are easy to open and are printed with the time of the day the medications should be taken. Your medications can ...
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