Can I customise my order before a refill?
Your wellness is our top priority, and we're committed to providing you with the care you deserve.
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What is a refill?
A refill is a tailored package with all the medications you got in your first order. It's curated specifically for you, so in most cases, there's no one else who has the same refill as you. This is because we take into account your preferences for ...
Will I be notified when it's time to refill my medications?
Certainly! Starting from one week before your refill is due, you'll be notified via email, SMS and/or WhatsApp. You will also receive a notification within your dashboard where you can easily confirm your refill.
Can I automate my order for monthly delivery?
Yes, we offer a convenient option for monthly delivery of your medications. Simply make your order recurring via your dashboard, set a duration, then opt in for automated debits. We'll deliver to your doorstep (or preferred location) the next month, ...
Are there limits to the number of chronic care plans I can create?
No, there aren't limits to chronic care plans you can create. We've listed the most common ones in the dashboard, such as diabetes, hypertension, and ulcer. However, if you need a customised care plan for your specific chronic illness, please send an ...
Can I cancel my refill?
Yes, you can. Simply log into your account, select the ord you'd like to cancel, and opt out of recurrent debit by toggling off the button you can see below.